Introduction

Occasionally, players may experience internet connection failures or other issues that affect activity on White Mountains. Our aim is to provide a comfortable service, so we take steps to minimise the risks and potential losses for players in the event of a network disconnection.

However, the organisation cannot be held responsible for, or influence, network outages. Consequently, the management of White Mountains has established a disconnection policy that sets out the principles and procedures to follow in the event of internet interruptions.

Main Policy Points

If players lose their network connection during the game, they should follow the rules below:

• If disconnected from the network, the client should log back into their account as soon as possible.
• Players should acknowledge the potential risks of an Internet outage and consult their ISP about ways to mitigate them.
• If the Internet connection is lost before a bet is registered, the bet will be considered invalid.
• If a user places a bet before a disconnection, it will be considered valid. Results will be displayed when they next log into their profile.
• If you are unsure whether your bet has been registered, please contact customer support service.

Rules for Specific Games

To make the disconnection policy clearer and easier to understand for all players, White Mountains has published rules for some of the games listed on the web page.

Live Baccarat

The following rules govern live baccarat play:

• If the internet connection is interrupted before the bet is placed, the bet is void and no money will be withdrawn from the client’s account.
• If the client registered a bet before the network was disconnected, it will be considered valid. The exact amount will be calculated once the connection has been restored.

Live roulette

The following rules govern live roulette betting:

• If the internet connection is lost before registration is completed, the player's balance will remain unchanged and the bet will not be counted.
• If a client places a bet on a number and the company accepts it, but the Internet connection is then lost, the bet will still be considered valid. The company will recalculate and credit the exact amount to the client's profile.

Live Andar Bahar

This game has two primary rules regarding network loss:

• If your internet connection was lost before the bet was accepted, the bet is not valid. Your balance will remain unchanged.
• If you placed a bet and your internet connection was lost, the bet will be accepted. The precise calculation of the stake will appear on the client's invoice.

Online slots

Two rules apply to connection loss in slots:

• If you deposited funds but were unable to start the reel before your internet connection was lost, the bet will be void. You will receive a refund.
• If your connection was lost after you activated the reel, the organisation will accept the bet. Once your connection is restored, the exact bet amount will be displayed.